Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
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Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
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Check your bank account again.
- Contact your bank. There is often some processing time before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at orders@rushken.co.ke
Shipping Returns
To return your product, contact us at orders@rushken.co.ke.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
Need Help?
Contact us at orders@rushken.co.ke for questions regarding refunds and returns.