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Privacy Policy

Who We Are
Rushken Enterprises operates the e-commerce website rushken.co.ke, which specializes in providing high-quality kitchen appliances and home solutions. Our company is registered in Kenya, and our contact information is as follows:

What Personal Data We Collect and Why We Collect It
We collect personal data from our users to provide better services, process transactions, and enhance user experience. The types of personal data we collect include:

  • Personal Information: Name, email address, phone number, and shipping address.

  • Account Data: Username, password, and preferences.

  • Transaction Data: Purchase history, payment details (processed through secure third-party providers).

  • Technical Data: IP address, browser type, and cookies to improve site performance.

  • Marketing Preferences: User consent for newsletters and promotional materials.

We collect this data for the following purposes:

  • To process and fulfill orders.

  • To improve our products and services.

  • To provide customer support.

  • To personalize user experience.

  • To comply with legal obligations.

Comments
When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

Media
If users upload images to the website, they should avoid uploading images with embedded location data (EXIF GPS) as visitors to the website can download and extract such data.

Contact Forms
When users submit contact forms, we collect their name, email, and message details to respond to inquiries. This data is retained for customer service purposes but is not used for marketing without consent.

Cookies
We use cookies to improve user experience. These include:

  • Essential Cookies: Necessary for website functionality.

  • Analytical Cookies: Help analyze site traffic.

  • Marketing Cookies: Used for targeted advertising. Users can disable cookies through their browser settings.

Analytics
We use third-party analytics tools, such as Google Analytics, to track website traffic and user behavior. Users can opt out via Google’s opt-out tools.

Who We Share Your Data With
We do not sell personal data. However, we may share data with trusted third-party services:

  • Payment Processors: Secure online payment providers.

  • Shipping Partners: To deliver orders.

  • Marketing Platforms: For promotional communications (with user consent).

  • Legal Authorities: When required by law.

Each third-party provider has its own privacy policies, which users should review.

How Long We Retain Your Data

  • Contact form submissions: 6 months.

  • Analytics data: 1 year.

  • Customer purchase records: 10 years.

  • User account data: As long as the account is active.

What Rights You Have Over Your Data
Users have the right to:

  • Request access to their personal data.

  • Request correction or deletion of their data.

  • Opt out of marketing communications.

  • Restrict processing of their data.

  • Request a copy of their personal data in a machine-readable format. To exercise these rights, contact us at support@rushken.co.ke.

Where Your Data Is Sent
Some data may be processed outside Kenya by third-party services that comply with data protection standards.

Contact Information
For privacy concerns, contact us at:

How We Protect Your Data
We implement security measures such as:

  • SSL encryption for secure transactions.

  • Regular security audits.

  • Restricted access to personal data.

What Data Breach Procedures We Have in Place
In case of a data breach, we:

  • Notify affected users within 72 hours.

  • Work with security experts to resolve issues.

  • Report incidents to relevant authorities.

What Third Parties We Receive Data From
We may receive data from marketing partners and analytics providers to enhance our services.

What Automated Decision-Making and/or Profiling We Do with User Data
We use automated processes for:

  • Fraud detection in transactions.

  • Personalized product recommendations.

Users can opt out of profiling by contacting us.

Industry Regulatory Disclosure Requirements
Rushken Enterprises complies with all relevant data protection regulations in Kenya. Changes to our privacy policy will be posted on this page.

Last Updated: 24/02/25

For more details, visit rushken.co.ke/privacy-policy.